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Anntoinette D. Lucia of West End Consulting


Anntoinette (Toni) Lucia is President of West End Consulting, Inc.

Toni's consulting work has included facilitating strategic organizational change, teambuilding for senior management teams, ensuring the successful integration of teams following mergers, designing, conducting, and evaluating executive and management development programs, one-on-one executive coaching, using feedback systems to help individual executives improve their effectiveness, and linking human resource plans to strategic plans.

Toni has most recently served as a consultant for Colgate Palmolive, HSBC North America (formerly Household International), Gartner, GE Commercial Finance, JP Morgan Chase, Lehman Brothers, McGraw-Hill, MetLife, New York Life, the New York Stock Exchange, Providence Equity, UBS, and Warburg Pincus. She was also a consultant for GE's Work-Out! and Change Acceleration Process. Toni designed a program for the Center for Creative Leadership that focuses on career and professional development planning for high-potential managers.

Toni is the co-author of three books, The Art & Science of 360 Degree Feedback, First and Second Editions and The Art & Science of Competency Models, both published by Jossey-Bass/Pfeiffer Publishers and both translated into Japanese. She has also contributed to numerous publications, including The Practice of Management Development, The Impact of Leadership, Training magazine, Training and Development magazine, The Handbook of Multisource Feedback, What Smart Trainers Know, and The Talent Management Handbook: Creating Organizational Excellence by Identifying, Developing, and Promoting Your Best People.

Before founding West End Consulting, Toni was a co-founder and Managing Partner at Manus, a boutique consulting firm specializing in helping organizations create successful strategies and develop strong leaders to translate those strategies into action. After Manus was acquired by Right Management Consultants, a global human resources consulting firm, she assumed the role of Managing Vice President. She was instrumental in successfully leveraging the synergies of the two companies and in leading the subsequent process of change and integration. She was responsible for the evolution of key practices areas globally and for employee development and performance management within the organizational consulting practice. While there, she presented the results of a research project conducted by Right to an audience of 4200 people at the World Business Forum in New York City.

Toni has contributed significantly to the training and consulting industry. Association members elected her to two terms on the Board of the Directors of the Instructional Systems Association, the premier association of learning and performance improvement consulting firms. She was recently presented with a prestigious award for contributions that have advanced the association's vision and strategic direction. She is currently on the Advisory Board of Better Communications, Inc.

Allyn Keiser of West End Consulting


Allyn (Al) Keiser is Managing Partner of West End Consulting, Inc.

As a business leader, Al has extensive experience at leading change in organizations faced with complex opportunities and challenges. He understands that success is achieved through skilled and motivated executives who are eager to take individual responsibility while working effectively with others to achieve business goals. Consistently throughout his career, Al has placed primary importance on the development of people as a strategic differentiator, concentrating on building high-functioning teams of managers to accomplish strategic objectives. Developing managerial skills and leading individuals and teams toward high levels of performance have been fundamental to the success in organizations he has led.

Al's executive positions have included Executive Vice President, Canadian Imperial Bank of Commerce, where he was head of corporate banking; Managing Director, CIBC Wood Gundy, where he was a member of the firm's executive committee; President, CapMac Financial Services, the marketing and sales arm of an asset-backed securitizer; President and CEO, Integrated Color Solutions, Inc., a start-up technology company; and President, Wilton Commons, Inc., a venture Al helped found to provide affordable housing for seniors.

Al led financial services businesses during a time of structural change in the way corporate financial services were delivered. This provided a wealth of experience in the management of change, and in coaching others in the skills needed to create and adapt to change. Some of the initiatives that Al led were:

  • Successfully transforming a large, undifferentiated business from a commodity producer to a focused provider of high-margin products and services to targeted client groups
  • Facilitating the merger of two large and disparate business cultures to create a first of a kind, strategically positioned competitor
  • Creating a high-performance management team through identifying and selecting management talent, and aligning team members around a common vision and goals
  • Building a client-driven service culture by establishing firm-wide standards for managing client relationships, implementing a risk-adjusted client and product profitability model, and monitoring progress through client and market surveys
  • Establishing centers of excellence in product delivery and infrastructure support
  • Integrating sales staff and product specialists through mutually set production targets and activity-based metrics linked to rewards

Al's career has provided significant exposure to business practices and cultural issues in a number of global markets. Early in his career, he was responsible for the development of client relationships in Latin America. Later, he led businesses with offices throughout the US, Canada and Mexico, and worked with clients and employees world-wide. He was the only non-native senior executive in a company based outside the US. Al was active for many years in the Institute of International Bankers, the trade association for foreign banks in the United States, where he was Vice Chairman and Treasurer.