The Art and Science of 360 Degree Feedback, 2nd Edition.
"The Art and Science of 360 Degree Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you’re considering making 360 degree feedback part of your organization’s practice – and you can’t afford not to – don’t embark on that journey until you’ve consulted this essential resource."
Jim Kouzes, co-author of The Leadership Challenge and Credibility; Deans Executive Professor of Leadership, Leavey School of Business at Santa Clara University
"360 degree feedback is by nature an anomaly – a mathematical description of a full circle used to label a method to measure human potential and performance. In my thirty years of working in the training and development field, perhaps no concept has been more promising but also more poorly executed. Lucia and Lepsinger’s very readable and complete book decodes the factors for success and failure. Practical, real-world, and clearly written, this book is equally suited for HR professionals and operational leaders alike."
Pete Weaver, Senior VP and CLO, Development Dimensions International
"Very complete, insightful and practical! This book is invaluable for people new to 360, and even has gems for skilled users."
Keith Halperin, Senior Vice President, Personnel Decisions International
"Rick Lepsinger and Toni Lucia have been instrumental in pioneering and now modernizing the art and science of 360 degree feedback. Their work has helped many organizations and countless senior executives hone their leadership skills. This book is a must read for any leader interested in developing a high performance culture by developing their people."
Mark Miller, President and CEO, New Horizons Learning Centers
"This book is a great source of practical guidelines on how to design and conduct an effective feedback program for managers. The authors clearly explain how to make the program relevant for the organization, how to resolve typical problems, and how to carry out each step of the feedback process successfully."
Dr. Gary Yukl, Professor of Management, University at Albany, State University of New York
"Lepsinger and Lucia provide practical suggestions for using 360 as a tool for talent management. Their approach is clear and well thought out; from gaining the support of key stakeholders, to selecting a questionnaire, to following up and reinforcing the learning, to integrating 360 into HRM systems. It is the most comprehensive guide to 360 feedback available and I highly recommend this book to anyone who wants to get the most out of their 360 investment."
Lee Bellarmino, Vice President, NJM Insurance Group and President & CEO, NJM Bank
"This book provides key best practices for implementing and sustaining 360 degree feedback inside of your organization. It provides essential step-by-step information, challenges, and example success cases necessary to make the process not only work, but stay successful inside of your company."
Louis Carter, CEO, Best Practice Institute