I, too had this happen with a $150 electronic item which was brand new, SEALED and listed as a no return item b/c of condition. When you open a Return Request, you're presented with a list of return reasons to choose from. I appealed the case and ebay just told me they decided to keep the original outcome and won't issue me a refund. If your items are faulty upon purchase, you have 28 calendar days in which to inform us … He hasn't replied to any of my messages telling him there is nothing wrong with it. The package was finally delivered yesterday, Dec. 14. Refunds will be processed by the original payment method. So Ebay decided in his favor, was asked to return item to me. Community Newcomer. Where do I stand? If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Free shipping for many products! On Amazon, there is no official seller protection policy but abusive feedback, reviews, messages, and returns can all be reported. Look for the receipt you received by email from eBay for the purchase. What returns policy do you have to offer on eBay? It’s easier to convince someone to make a purchase when they have all of their questions answered, including those regarding refunds. If sellers do not provide this information, consumers have up to 12 months to return an item for a refund. Sellers cannot close Return Requests for faulty items anymore than they can close a NAD case. Events (Offline) Returns Policy. In these cases ebay will enforce their returns policy and in this case if you want your item back the seller must pay for the return postage costs or simply refund without item return. Skymstr on 03/03/2020 - 18:29. I cannot return the item as its outside there returns policy. Report Inappropriate Content. How to best manage after-sales return … Items Faulty when Purchased. But the tracking from USA to Asia never says "delivered" so they never make a refund. Business sellers have to make customers aware of their right to cancel and give buyers a minimum of 14 days to request a return. The overall purpose of sharing this is online marketplace awareness. This will also tell you who is responsible for paying returns postage costs. This is a massive flaw missed by Ebay, they only seem to cover items for return up to 30 days. Some extra tips. Check out the details of a seller’s returns policy on the detailed item page. The seller pays for return postage if the item was damaged, faulty, or doesn't match the listing description, or if they offer a free returns policy. Scenario: Sold one desktop through ebay and after receiving the item, the buyer claimed that the item is damaged. You'll need to send it back using the postage label or other method provided by the seller. If you received the return, but the item was missing, used or damaged, you can report it to the marketplace. For FBA orders, an Amazon returns specialist might escalate concerns over fraud. Automatic returns. Check when you have to offer refunds and accept returns. Sellers can specify a returns timeframe and who pays for return postage when they create their returns policy. Just sharing a bit of my experience with ebay regarding their recently changed return policy. If you use ebay or paypal's money back guarantees as a warranty, that would be an abuse of the systems. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. Buyer opened an INR case and the case was closed on Dec. 12, and the buyer was refunded. This is 100% more than iam obligated to do as the item was fully working before depactch and it has "no returns accepted" on my listing. Find the return policy. If people see a clear return policy for an item, it will be easier for them to make an informed buying decision. If the seller offers returns, you can request to return the item within the sellers return window. As the title suggests, I bought a faulty item on ebay. Report the buyer to Amazon or eBay. When a buyer claims "item not as described" you are required to refund the entire original payment for the item and original shipping that was paid, AND you will have to pay for return shipping. I have messaged them explaining the battery is faulty no response. eBay's policy for sellers is simple. He claimed it did not work. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Seller refused return for faulty item. We know that you will be pleased with your purchases from Ebuyer.com However, there may be occasions when you will need to return items to us. Community Member. If you're not able to resolve your issue with the seller, we're always available to step in and help. A used item is highly unlikely to have any sort of warranty from the seller, even if they are a business one, and none at all from a private seller. I lose all the money for purchase and return shipping and have ZERO recourse. The seller is still responsible for return postage costs, so contact them to arrange return postage." That is as opposed to something being wrong with the item like not as decsribed or dead on arrival etc. You receive an item that's broken or faulty; The seller doesn't fulfil their return policy as stated in the listing ; Our sellers normally work with buyers to quickly resolve any issues, but if you can't agree on a solution, you can ask us to step in and help. Selling Defective Items on eBay . Posts: 1. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale. All this should be detailed in your listing returns policy. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. I'm refusing to except it. You pay for return postage if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return … The seller has agreed to the return/refund, however, I received a message from ebay stating that "[seller name] let us know that they can't buy a return postage label for you to use for [item]. However, there may be occasions when you will need to return items to us. If the listing description or order information doesn't show the eBay Money Back Guarantee badge, it is not eligible for eBay Money Back Guarantee protection. Registered: ‎07-12-2018. They push the boundaries of fairness right to the breaking point in order to move stock. eBay Faulty Item Return Policy Got Changed. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. The buyer in this case really screwed the pooch because the seller deserves the defect and the neg if he misdescribed his item and then lied about it further in a message. Learn more. The seller should provide a way for you to return the item, or offer you a refund. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under the eBay Money Back Guarantee.You can return it even if the seller's returns policy says they don't accept returns. If you'd chosen the correct reason, the seller would have had to supply you with a tracked returns label, either voluntarily or by force. Never received item (went to wrong address) and he got his refund. When selling replica/reproduction, liquidation, damaged, or bulk untested goods on eBay, some sellers seem to get the "kid in a candy store" mentality. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. They offered a "full refund" minus return shipping. View Policy. A buyer just opened a return request 50 days after purchase saying there was a problem with the item. Request a return if the item is not eligible for eBay Money Back Guarantee. The rule for used items has to be buyer beware and keep your fingers crossed! He's sent a returns request and expecting me to pay the postage for an item that isn't faulty. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. Is this listing in violation as there offering a 3year warranty or is it a breach of the sales of goods act? Message 1 of 21 (5,099 Views) 0 Helpful norseway53 View Listings. In-line with our returns policy, your item(s) needs to be: Unopened; Unused; In its original packaging (with the tags) In a resaleable condition; With its proof of purchase ; You’ll also need to return any free items that came with the product. Can I get the return … Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Bookmark; Subscribe; Email to a Friend; Printer Friendly Page ; Report Inappropriate Content; buymeyounoyouwa ntto View Listings. Now it's past 60 days. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. I sold an item on Nov. 14. No way to use Ebay to get the money. Ebay cases can only be opened 30 days after the estimated delivery. Find many great new & used options and get the best deals for Vintage Revox A77HS reel to reel Tape Recorder, Faulty at the best online prices at eBay! How returns work. If you receive an item that’s damaged or wasn’t as described in the listing, you’re covered for the purchase price and original postage under the eBay Money Back Guarantee when you pay with PayPal. * You’re not obligated to offer returns on the items you sell, but it’s a good way to attract more customers and encourage repeat business. If you're sending an item back because it doesn't match the listing or it arrived damaged or faulty: The seller pays for return postage. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay … ** Proof of return can be a tracking number, or a return shipping receipt showing the seller’s address and the amount you paid. No way to leave a bad review. I have a 14 day return policy. Seller refused return for faulty item; Topic Options. If we cannot verify a tracking number you provide, you’ll be asked for supply alternative proof of return. Sellers must inform their customers of their right to withdraw from the contract within the 14 day cooling-off period. Buyer immediately wanted a refund. A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. Options. If it doesn't, you can also find the order on eBay by logging in and looking under your account. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. In most cases, you'll be covered by eBay Money Back Guarantee, but exclusions apply. It should have the return policy on it. Whatever you decide your policy is, it needs to be clearly specified in your listings. 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