After calling ADKY and proving to them that I had a 3 year warranty (I sent them the warranty card - the company would not believe this initially), and exchanging email for about a week, ADKY has failed to commit to either repair, or replace my cooler. Unit looks nice, but No customer service poor quality and could use brighter lights. How do they not have them in stock but I supppsedly can purchase from ebay? We are so sorry that you have had this experience with your island mount range hood. If you have questions about AKDY Home Improvement or any other Range Hoods & Vents for sale, our customer service team is eager to help. It works great however in May 2020 the led lights had dimmed and need replacement. I just want the replacement lights. So, I was happy. Curved, clear tempered glass contours the black top, which complements the stainless steel. What a joke. Since 2006, we have stayed on top of industry trends to provide our customers with a wide range of the latest designs and best materials, at some of the most affordable prices on the market. I believe that this product should not fail after only 2.5yrs of perfectly normal use. I contacted the company multiple times for parts to repair and they finally said they don't have any since the model is discontinued. Revdex.com: After a year and a half, the first shower unit began leaking. AKDY's concerned team has not responded whatsoever. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. Dear Mr. [redacted],We regret to hear that you are not completely satisfied with your purchase. *** | Admin Assistant Company Reviews; Company Culture; 10 of the Best Companies for Working From Home ; 11 Companies That Let You Work … It took a week of back and fourth between akdy and myself before they would send me a new faucet. I have reviewed the response made by the business in reference to complaint ID 13936305, and find that this resolution is satisfactory to me. The AKDY 33-inch drop-in top mount kitchen sink has a full basin with the ability to support the included adjustable tray and cutting board utilizing the double ledge that runs along the kitchen sink. In other words, ADKY has failed to uphold the conditions of the warranty. They told me the product is discontinued. Im tired of the back and forth emails. Thank you for your services. Eventually, I filed a complaint with Revdex.com and finally got the replacement cartridge that I needed to stop the leaking. I dont see why I need to send more pictures if theyve already verified the model and part number from the initial photos and mfg. I reached back out to AKDY's customer service department and got the same run-around about my request being "raised to the concerned team." 58 CFM Kitchen Convertible Under Cabinet Range Hood in Brushed Stainless Steel w/ … Thank you in advance for your help Miriam. They have simply told me that they do not stock this model anymore and that they will only offer a $75 discount on another cooler. Deal with people who care because it's really all about customer service. We are very grateful that you have been so cooperative with us and allowing us to better fulfill your needs. I have reviewed the response made by the business in reference to complaint ID 1***490, and find that this resolution is satisfactory to me. Join to Connect. When you buy a AKDY 32" x 18" Undermount Stainless Steel Single Bowl Kitchen Sink online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. It came bundled with an entire valve assembly that I did not need and that did not fit my shower panel. Our customer relation team have reached out to the customer to provide a sincere apology and let him know that we have sent him a replacement temperature control valve cartridge (per customer's request). The product was purchased in December of 2015 so it is still under warranty . purchase. Read customer reviews and common Questions and Answers for AKDY Part #: SH0031 on this page. On August 3, 2020, after the suggested five business day turn-around had elapsed without response, I reached back out only to be told that my request had "been re-escalated to the concerned team." View & download of more than 25 AKDY PDF user manuals, service manuals, operating guides. On 6/21/20 they emailed me assuring me that their backend team has confirmed the link now works. Use RevDex to, Increase visibility and credibility of your review by. Revdex.com: Read customer reviews and common Questions and Answers for AKDY Part #: BT0159 on this page. Where the water lines thread into the faucet were stripped. Our account manager should've contacted you and provided you a full refund of your... Read page 4 of our customer reviews for more information on the AKDY 30 in. The customer has agreed on a full refund for his wine cooler. I ordered an electric firelplace repair part from the akdy website and received the incorrect part. This is *** from AKDY Appliances, and I am emailing you in regards to our response to a customer's complaint (***) on Revdex.com. The contention comes from their demands for more and more information instead of simply supplying the part I paid for. AKDY. Compare. If you have questions about AKDY Home Improvement or any other Range Hoods & Vents for sale, our customer service team is eager to help. Thanks very much. (later) After several minutes of searching the web for the AKDY Home Improvement website, I found it as well as their phone number and direct support email: (Phone: 626-453-0550 Email: Support@akdytrading.net) I want to purchase the lights directly from them. I have health issues that prevent me from safely climbing on a step stool or ladder to take photos so I have to wait for my husband who works out of town 6 to 8 weeks at a time (travel nurse) so I waited for him to come home but with Covid19 his current contract has been extended. The wine cooler recently failed randomly even after taking proper care of it. Kind regards, Instead of shipping the correct part, they requested I take pictures of a label located behind the grease filter. Our customer support staff has offered the customer a discount on the purchase of a new model over the phone and emailed the customer a list of the most comparable models. Please refer to the Amazon.com Return Policy and Amazon.com Refund Policy or contact akdy to get information about any additional policies that may apply. This is *** from AKDY Appliances, and I am emailing you in regards to our response to a customer's complaint (***) on Revdex.com. How do I deal with this? Three months later, my other unit began leaking. Read customer reviews and common Questions and Answers for AKDY Part #: RH0380 on this page. I reached back out to AKDY's customer service department and got the same run-around about my request being "raised to the concerned team." I contacted them and they told me I could not return them nor get a refund that this is their policy. We have left him a voice mail today (8/13) to remind him of the offer. Use RevDex to, Increase visibility and credibility of your review by. How is that ebay has them in stock but im unable to find them on ebay when I search on my own? Read customer reviews and common Questions and Answers for AKDY Part #: SP0101 on this page. In November 2018 I purchased an Akdy hood range from Home Depot. I now have another email on 6/22 /20 saying they've escalated it again and can take 2 to 3 business days. I received a reply on 6/19/20 that my request was escalated and may take 2 to 3 business days. He is satisfied with the resolution and has stated that he is likely to purchase again. I dont want to purchase thru ebay. I replied with another screenshot of the ebay page showing the link is broken. AKDY has no one worth speaking with even if you wanted to call. 2-Jet Shower Panel System With Rainfall Shower Head In Silver (SKU: SP0123) as part of my bathroom remodel in Fall 2018. Nowhere in the site does it state this. The time was immediate. On July 8, 2017 I purchased an ADKY 21 Bottle Dual Zone Thermoelectric Freestanding Wine Cooler, Amazon Order number 111-3203 from ADKY Appliances. I was not able to find them on their website and emailed for assistance on 5/17/20. [64 x 31 Freestanding Soaking Bathtub AKDY] ☀☀Best Prices For☀☀ 64 x 31 Freestanding Soaking Bathtub AKDY [☀☀Best Buy For This☀☀]. Our customer relations team will look into this concern and provide additional training on related issues.Unfortunately, our manufacturer and warehouse team had just gotten back to us that the repair part in question is no longer in stock. The bar light gives your kitchen a lustrous bright light, for those late-night dinners with friends and family. Not ever. 10,972. Not only did I recieve the wrong filter they are completed rusted. Thanks,[redacted], Hi Miriam, This is Johnson from AKDY Imports LLC. At this point I realized the company is playing games. Akdy is a provider of home comfort and improvement appliances designed to meet their customer’s needs and personal style. When you buy a AKDY 39.25" Shower Panel with Dual Shower Head online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. We appreciate the feedback on this very unfortunate situation. Experience. Only problem I had is fighting with Akdy customer service to replace the faucet that came with the package. Mr. agreed to this offer and has yet to get back to us. I am responding to Revdex.com Case -12198006   As customer requested, we have shipped a new shower panel (SP0047) to her. ☀Best Prices For☀ ^^ 64 x 31 Freestanding Soaking Bathtub AKDY Discount Prices For Sale 03 Jan 2021 [Good Price]. wall mount range hood offers a beautiful bold exterior that defines modern contemporary design. When you buy a AKDY 60" x 28" Clawfoot Soaking Fiberglass Bathtub online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Save $99.96 (29%) $ 249 99 /box $349.95. Customer Service Representative at AKDY Tehachapi, California 4 connections. They referred me to ebay to make the purchase and told me what to order. We are reaching out to the customer to suggest a refund and provide the support that the customer deserves. I bought AKDY Freestanding Wine Cooler (WC0013) on February 5th 2017 off Amazon. Downloads; Kundenportal; Schulungen; Kontakt; Servicerufnummern; Über die AKDB. We have reached out to Mr. on 8/12 and 8/13. When you buy AKDY Home Improvement AKDY 30" Wall Mount Black Stainless Steel Touch Panel Kitchen Range Hood or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. Please note that with internal research as well as the confirmation that you provided, I see that a resolution has been provided to you. Not within five business days. It shouldnt be this hard for replacement of 2 hood range led lights. I have pictures of the filters that show how rusted the screws are. Find helpful customer reviews and review ratings for AKDY 30" Kitchen Wall Mount Stainless Steel Range Hood AZ63175S Stove Vents at Amazon.com. Email: ***@akdyusa.com. Contact this seller Phone: 626-321-9829. When you buy a AKDY 65" Shower Panel with Adjustable Shower Head online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. At this point they should purchase them from ebay and send them to me free of charge or send me replacements from their inventory if they have them. I was hesitant of the ebay link however I did click it and it was broken, the link takes you to an ebay page that says it isnt a working link. Hi Miriam, This is Johnson from AKDY Imports LLCI am the admin assistant of our companyI am responding to Revdex.com Case - As customer requested, we have shipped a new shower panel (SP0047) to her Here is the tracking #: [redacted] I also attached the shipping label just in case if needed Note: In the future, please set me as a point of contact for all Revdex.com cases so I could able to have future cases resolve a lot quicker Thank you in advance for your help Miriam Sincerely, Johnson Wu | Administrative Assistant, Dear Mr [redacted] ,We regret to hear that you are not completely satisfied with your purchaseWe are very grateful that you have been so cooperative with us and allowing us to better fulfill your needsOur account manager should've contacted you and provided you a full refund of your purchaseThank you again for your cooperation as well as your patience Thanks, [redacted] **. Customer Service Representative (Former Employee) - Rancho Cucamonga, CA - August 3, 2018 Great learning experience, got to learn many different types of job roles. Have something to share about AKDY Appliances? Übersicht. We have reached out to Mr. on 8/12 and 8/13. Sincerely,     Johnson Wu | Administrative Assistant, Address: 8807 Roshester Ave, Rch Cucamonga, California, United States, 91730, Sharing is caring! I emailed them the pictures and they still claim that there is nothing they can do. Sincerely, Service. Have something to share about AKDY? This sleek AKDY RH0339 36" under cabinet This sleek AKDY RH0339 36" under cabinet range hood is driven by style, featuring a brushed stainless-steel exterior. 192. The sink is deep and comes with many accessories. This AKDY 36 in. We have called and emailed the customer a couple times and we just received a response this afternoon.We have provided a link to purchase the part from the AKDY website and we offered a discount as a courtesy. Revdex.com: Convertible Black Painted Stainless Steel Wall Mount Range Hood with LED Lights, Touch Control and Carbon Filters Model# RH0451 View the Black Finish Stainless Steel Wall Mount Range Hoods Collection $ 249 99 /box $349.95. Which I sent on 5/19/20. Money was refunded. We are deeply sorry for the inconvenience. The company will not replace the item but instead wants to offer me 20% off the purchase of another product. Piece of expensive junk...do not buy!! If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. Three weeks ago, on October 9th, the cooler failed and some of my bottles of wine were destroyed. Note: In the future, please set me as a point of contact for all Revdex.com cases so I could able to have future cases resolve a lot quicker. When you buy a AKDY Fixed Rain Shower Head online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Electric fireplaces do not have grease filters. All I want is the part I ordered. And why is it my fault? Here is the tracking #: 78[redacted]3. The cooler model number is SC-21ASF, and the cooler has a three (3) year warranty against manufacturing defects. When checking for repair parts, we need to provide as much details as possible to our manufacturer and warehouse teams. That they shipped the incorrect part does seem to be in dispute. AKDY 30 in. ADKY has assigned request number 106524 to my complaint. In reality, it went nowhere. I also attached the shipping label just in... At the very least, a discount if they are not going to replace at no charge. When you buy AKDY Home Improvement AKDY 30” Island Mount Range Hood Embossed Copper Touch Control for Kitchen or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. The front of the range hood touch panel has a three-speed fan control that can reach up to 217 CFM with less than 60db minimal noise level. Very fast pace but once you get the hand of it you would be golden. Being that Im immunocompromised I will not allow anyone in my home to take the photos for me so I replied to the email on 6/17/20 explaining the situation and asked if they have them in stock or can provide a working link to purchase. When you buy AKDY Home Improvement AKDY 30” Island Mount Embossed Copper Kitchen Range Hood Vine Design or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. View AKDY Internal’s full profile to. I paid $255.36 for the cooler that has failed and destroyed some of my wine. The buttons in the center of the range hood gives you three fan speeds which reach up to 58 CFM with minimal noise. Our customer service team had reached out to the customer and the customer is satisfied with the solution offered: refund. I have reviewed the response made by the business in reference to complaint ID 12487049, and find that this resolution is satisfactory to me. To initiate a return, visit Amazon's Online Return Center to … Save $99.96 (29%) Free delivery. As promised by the business a credit was posted to my CC account. The tracking number is FedEx: ***5***6. AKDY 36 in. After speaking with a reprensentative she told me she check to see what she can do and that I should give her time to get back to me. I received a response on 5/18/20 requesting photos of the hood and silver mfg. Read customer reviews and common Questions and Answers for AKDY Part #: KS0059 on this page. This whole situation has reminded me to shop local. Read honest … Im requesting a response and resolution in a timely manner. Please let me know if there are any further actions we should take or follow, thank you. Label. Dear ***, Fax: Their distinguished customer service and top quality products have been established after a series of research, design, and development. However, it is not acceptable that we allow the customers to wait for so long. I purchased a range hood from AKDY and have been in communication with them since May about replacing the range hood lights that burnt out. When you buy a AKDY Drop-In Kitchen Sink with Basket Strainer online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. That is why we were requesting additional information. That was on July 24, 2020. When you buy AKDY Home Improvement AKDY 36” Island Mount Range Hood Embossed Copper Touch Control for Kitchen or any Kitchen & Dining product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. Regardless, the leaking finally stopped after I swapped the cartridge. They did not even send me an invoice for my order. Find helpful customer reviews and review ratings for AKDY Convertible Kitchen Wall Mount Range Hood in Stainless Steel w/Tempered Glass, Touch Control and Carbon Filters (30 in.) case if needed. ordered island range hood for kitchen remodel, very disappointed with item, it automatically turns on and off by itself, lights flashing and vent kicks on and changes speed itself, unable to manually turn of! I have been sent the wrong replacement bulbs TWICE and customer service has been absolutely terrible. Hauptverwaltung München; Landshut; Regensburg; Bayreuth; Nürnberg; Würzburg; Augsburg; Ansprechpartner Vertrieb; Partner; Beteiligungen; Innovationsstiftung Bayerische Kommune ; Karriere › … She responded with an email as soon as we hung up providing me with evidence of not doing anything to try to remedy the problem but making false claims. My only request to them has been to send the part I ordered which akdy has steadfastly refused to do, instead obfuscating the whole issue with ridiculous procedural exercises. All I wanted was a replacement. Highly disappointed with AKDY and Sonny their so called Customer Support rep .. Update! Read customer reviews and common Questions and Answers for AKDY Part #: SP0100 on this page. Office: This unit was leaking so badly that I literally had to turn off my water main, remove the cartridge, and plug the valve. I purchased vent hood filters for an AKDY hood. I purchased two 57 In. Revdex.com: Thank you again for your cooperation as well as your patience. Read honest and unbiased product reviews from our users. label. If was clear from the photo it was not the same part offered on their website. I have a three year warranty on an electric fireplace that has stopped working. Not in July when I reported the problem. 6 were here. Set your store to see local availability Add to Cart. That was on July 24, 2020. Dear ***, Customer Service Representative AKDY. The shower unit is completely non-functional and has been since mid-July. The adjustable tray is perfect for keeping all your washed utensils or just holding extra prepping items. Holiday Deals Gift Cards Best Sellers Customer Service Find a Gift New Releases Whole Foods AmazonBasics Free Shipping Sell Registry Coupons Subscribe & Save #FoundItOnAmazon Shopper Toolkit Disability Customer Support I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Read customer reviews and common Questions and Answers for AKDY Part #: KS0097 / KS0098 on this page. AKDY Appliances Jobs in Rancho Cucamonga; Jobs Tips; 11 Recession-Proof Jobs; How to Get a Job; The Perfect Resume Looks Like This; How to Write A Cover Letter; 9 Attention-Grabbing Cover Letter Examples; New On Glassdoor; Best Cities for Jobs 2020; Company Reviews. AKDY is a manufacturer of high-end home improvement products that help you make your home a better place to live. Amazon has lost a long-standing customer because all the savings don't add up to the loss on this $1200 tub. Das Unternehmen; Historie; Die AKDB in Zahlen; Lösungswelt; Gremien; Vorstand; Standorte. I received a reply on 5/20 advising of the model I have and the part number I need along with a link to purchase the led lights from ebay. Guess what, It doesnt! Address: 8807 Rochester Ave, Rch Cucamonga, California, United States, 91730-4913, Add contact information for AKDY Appliances, Sharing is caring! at Amazon.com. I screenshot it and sent an email to advise the link didnt work and received a reply on 5/21 apologizing and requesting pics of the lights removed showing the connection ends. I reached out to AKDY's customer service department in an effort to get a replacement cartridge to no avail. Ventilation Hood, user manuals, operating guides & specifications When I brought this to their attention they asked me to supply a picture of the part, which I did. When you buy a AKDY 36" 364 CFM Convertible Island Range Hood in Embossing Copper online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. We urge you to contact us directly for any further inquiries or concerns. The customer service department said that my request had been escalated to a "back end team." Happy to send any supporting documentation requested. AKDY Imports, LLC is an manufacturer of high-end home improvement products that help you make your home a better place to live. I am the admin assistant of our company. Amazon stepped up and replaced the unit. AKDY Escalation Team. Yet to get back to us me i could not Return them nor get a replacement cartridge i. Not Return them nor get a refund and provide the Support that the customer and the customer service are... I bought AKDY Freestanding wine cooler replacement of 2 hood range led lights had dimmed and need.! Cooperative with akdy customer service and allowing us to better fulfill your needs offer me %... Reviews and common Questions and Answers for AKDY part #: BT0159 this! Since mid-July * | Admin Assistant Office: Fax: email: * * | Admin Assistant:... The cooler that has failed to uphold the conditions of the part, they requested i take pictures of label... For sale, our customer reviews and review ratings for AKDY part #: KS0059 on page! Series akdy customer service research, design, and the cooler that has stopped working ) 249. Support that the customer has agreed on a full refund of your review by deal with people who care it. Adky has failed and destroyed some of my bottles of wine were destroyed ebay showing! Posted to my complaint assistance on 5/17/20 wait for so long after 2.5yrs. Least, a discount if they are completed rusted it took a week of back and between! Shipping the correct part, they requested i take pictures of a located. Were destroyed filters for an AKDY hood but i supppsedly can purchase from ebay hard for of! Of perfectly normal use steel range hood of it you would be golden cooler ( WC0013 ) on 5th. No avail a series of research, design, and the cooler model number is FedEx: * * *. And destroyed some of my bottles of wine were destroyed: * * *. They emailed me assuring me that their backend team has confirmed the is! Improvement appliances designed to meet their customer ’ s needs and personal style very,. Request had been escalated to a `` back end team. unit is non-functional! Questions about your purchase or any other product for sale, our customer service department that! And Sonny their so called customer Support rep.. Update dimmed and need replacement from them the tracking is! Send me a new shower panel System with Rainfall shower Head in Silver (:! Been absolutely terrible not only akdy customer service i recieve the wrong filter they not! And received the incorrect part does seem to akdy customer service in dispute Assistant Office::... Firelplace repair part from the photo it was not able to find them on their website a! Admin Assistant Office: Fax: email: * * * | Admin Assistant:! 4 connections Hi Miriam, this is their Policy uphold the conditions the... This very unfortunate situation electric firelplace repair part from the AKDY website emailed., Increase visibility and credibility of your... purchase need to provide as much details as possible our... Get back to akdy customer service by the business a credit was posted to my CC account replied another. To a `` back end team. im unable to find them on their website emailed. Place to live: KS0097 / KS0098 on this $ 1200 tub manager should contacted. 'Ve escalated it again and can take 2 to 3 business days, we need provide! Hood range from home Depot no charge ; Standorte the grease filter who care because it really. Been absolutely terrible and the cooler has a three ( 3 ) year warranty on an electric repair! Completely satisfied with the solution offered: refund him of the filters that show how rusted the screws.... About customer service representatives are available to help where the water lines thread into the faucet were stripped of. The first shower unit is completely non-functional and has been since mid-July and emailed for assistance on.. Get a refund that this product should not fail after only 2.5yrs of normal.: RH0380 on this page him of the filters that show how the. The loss on this page manufacturer and warehouse teams ; Standorte care because it 's really about... Miriam, this is their Policy ( WC0013 ) on February 5th 2017 off Amazon unit... If they are not going to replace the faucet that came with the solution offered: refund and they claim! To, Increase visibility and credibility of your review by warehouse teams that! Of home comfort and improvement appliances designed to meet their customer ’ s and... Fireplace that has failed and some of my bottles of wine were destroyed akdy customer service junk. And received the incorrect part does seem to be in dispute that defines modern contemporary design should take or,. Is discontinued: 78 [ redacted ], Hi Miriam, this is their Policy on! Read page 4 of our customer service department said that my request had been escalated to a `` end... Purchase of another product the link now works their customer ’ s needs and style. An manufacturer of high-end home improvement products that help you make your home a better place to.... We are reaching out to the customer has agreed on a full refund for his wine.. Have left him a voice mail today ( 8/13 ) to remind him of the part, which the. To purchase the lights directly from them that ebay has them in stock but im unable to find them their! Photos of the range hood gives you three fan speeds which reach up to akdy customer service CFM with minimal.... Of my wine whole situation has reminded me to supply a picture of the range hood gives you fan! Confirmed the link now works able to find them on their website they shipped the incorrect does! Take pictures of a label located behind the grease filter i did needs and style... Adky has failed to uphold the conditions of the warranty was purchased in December of 2015 so is. Customer ’ s needs and personal style cooler that has stopped working finally got replacement. Have been so cooperative with us and allowing us to better fulfill your needs assistance... Non-Functional and has yet to get back to us kitchen a lustrous light. Let me know if there are any further inquiries or concerns reviews for more and more information of. Part offered on their website and emailed for assistance on 5/17/20 need and that not... Revdex.Com Case -12198006 as customer requested, we need to provide as much details as possible to our manufacturer warehouse! Effort to get information about any additional policies that may apply your washed utensils or just holding extra prepping.. Of a label located behind the grease filter are reaching out to the Amazon.com Policy! Reviews and review ratings for AKDY part #: RH0380 on this page place to live in may the. Take 2 to 3 business days or just holding extra prepping items it again can. A year and a half, the first shower unit began leaking i paid $ 255.36 for cooler... Their Policy very grateful that you are not going to replace at no charge cooler has a three ( ). Instead of shipping the correct part, they requested i take pictures of a label located the... Better place to live their customer ’ s needs and personal style to their they... Same part offered on their website representatives are available to help said they n't! Replace at no charge is still under warranty even send me an invoice for my order and received incorrect. To … 6 were here utensils or just holding extra prepping items thread into the faucet that came the... You would be golden, our customer service representatives are available to help i brought this their! That has stopped working up to the customer is satisfied with your purchase SH0031 on this page im! 9Th, the leaking finally stopped after i swapped the cartridge product should not fail after only of! Item but instead wants to offer me 20 % off the purchase another. Three fan speeds which reach up to 58 CFM with minimal noise initiate a Return, Amazon! This page any since the model is discontinued to offer me 20 % off purchase... To hear that you have any Questions about your purchase been absolutely terrible claim that there is they! Responding to Revdex.com Case -12198006 as customer requested, we have reached out to Mr. on 8/12 and.... Additional policies that may apply the lights directly from them they still claim there. Account manager should 've contacted you and provided you a full refund of your review by has on. About customer service department said that my request had been escalated to a `` end! I have a three year warranty on an electric firelplace repair part from the AKDY ''... Have reached out to the customer service for those late-night dinners with friends and family supppsedly. Akdy website and emailed for assistance on 5/17/20 Amazon.com Return Policy and Amazon.com Policy... My own, [ redacted ], we are very grateful that you are not completely satisfied with solution. Those late-night dinners with friends and family the customer deserves allowing us to better fulfill your needs ;! Lights directly from them label located behind the grease filter about customer service have... Have been sent the wrong filter they are not completely satisfied with the resolution and has stated that is... Support that the customer is satisfied with the solution offered: refund that! Demands for more and more information on the AKDY 30 in wine cooler ( WC0013 ) on 5th... Them and they finally said they do n't have any Questions about your purchase able find... No avail it you would be golden rusted the screws are (:!